TOUR BOOKING FORM
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UPSOUTH ADVENTURES - TOUR BOOKING TERMS & CONDITIONS
In order to ensure peace of mind for UpSouth Adventures CC, but more importantly, for you as our valued customer, we need to stipulate terms and conditions. Let us get the formalities out of the way, then we know where we stand and we can get down to the fun and adventure!
The terms and conditions are applicable on all tours offered by, or booked with UpSouth Adventures CC.
Accepting these terms and conditions also means that you agree that any legal disputes will only, explicitly and exclusively fall under the jurisdiction of the South African court of law. The customer must comply with the laws, customs, foreign exchange and other regulations of the country you visit.
LICENSE AND TRAVEL DOCUMENTS
All riders must be in possession of a valid motorcycle driving license. If your license is not in English you also need to bring an international drivers license. Licenses are to be produced prior to the handover of the motorcycle. All riders must be at least 25 years of age. Contact us to make special arrangements for younger riders.
All riders must produce a valid credit card prior to receiving their motorcycle. The insurance excess amount of the motorcycle will be reserved on the credit card. At the end of the tour, the reservation will be lifted, unless damages occurred. In such a case the rider will be notified and the damages will be subtracted from the credit card.
The customer is responsible for all legal documents, i.e. Passport, required Visas and Health Certificates for all the countries to be visited during the tour.
PAYMENT AND CANCELLATION FEES
Upon booking, you will receive a confirmation e-mail and invoice within one working day. A deposit of 25% is required to confirm your booking. The balance of the invoice amount must reflect in our bank account 30 days prior to the departure date of the tour, otherwise UpSouth Adventures reserves the right to cancel your booking and the applicable cancellation fees will be applied. All bank transfer fees are for your account. When you do the transfer, make sure to indicate this clearly to your bank.
If you cancel your booking the following fees apply:
- Up to 30 days prior to departure: your 25% deposit
- 29 to 15 days prior to departure: 50% of the tour costs
- 14 to 8 days prior to departure: 75% of the tour costs
- 7 to 0 days prior to the departure: 100% of the tour costs
You are entitled to a full refund in the case where your country of residence or South Africa impose travel bans due to Covid-19.
UpSouth Adventures reserves the right to cancel the tour up to 30 days prior to departure, if a minimum of 6 participants have not booked by that time (does not apply to self guided tours).
Before we cancel any tour, we will firstly offer the tour at an additional cost, depending on the number of participants. The second option will be to offer the tour without a tour guide on a motorcycle, but only with a tour guide in the back-up vehicle. In such a case, two of the participants will be supplied with a gps and routes. The third option will be to offer the tour without a back-up vehicle. In such a case, the participants will be supplied with luggage systems (ie. panniers/softbags) to carry their own luggage. If all customers don't agree to one of these options, UpSouth Adventures will refund the payment made to us in full. We will not be liable for any other costs, i.e. flight tickets, travel documents, vaccinations or other bookings made. Please take out travel insurance covering motorcycle travel, including a cancellation policy.
Sharing room participants: UpSouth Adventures cannot guarantee a room partner for every "Sharing Room" participant. We try our utmosts to accommodate our clients and find solutions/alternatives, but UpSouth Adventures cannot be held liable for the single room surcharge.
LIABILITY
UpSouth Adventures shall not be held accountable nor responsible for any accidents, illnesses, deaths, thefts or any other damage to your person or personal effects which occur during the tour, even if this leads to shortening your tour and/or extra costs for you. Any unforeseen circumstances including but not limited to war, illnesses, quarantine, weather, riots and other unforeseen reasons beyond the control of UpSouth Adventures and the consequences are for your own account. UpSouth Adventures shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these. By agreeing to these terms and conditions, you waive all rights to persecute us, either under South African or any other international law.
The terms and conditions are applicable on all tours offered by, or booked with UpSouth Adventures CC.
Accepting these terms and conditions also means that you agree that any legal disputes will only, explicitly and exclusively fall under the jurisdiction of the South African court of law. The customer must comply with the laws, customs, foreign exchange and other regulations of the country you visit.
LICENSE AND TRAVEL DOCUMENTS
All riders must be in possession of a valid motorcycle driving license. If your license is not in English you also need to bring an international drivers license. Licenses are to be produced prior to the handover of the motorcycle. All riders must be at least 25 years of age. Contact us to make special arrangements for younger riders.
All riders must produce a valid credit card prior to receiving their motorcycle. The insurance excess amount of the motorcycle will be reserved on the credit card. At the end of the tour, the reservation will be lifted, unless damages occurred. In such a case the rider will be notified and the damages will be subtracted from the credit card.
The customer is responsible for all legal documents, i.e. Passport, required Visas and Health Certificates for all the countries to be visited during the tour.
PAYMENT AND CANCELLATION FEES
Upon booking, you will receive a confirmation e-mail and invoice within one working day. A deposit of 25% is required to confirm your booking. The balance of the invoice amount must reflect in our bank account 30 days prior to the departure date of the tour, otherwise UpSouth Adventures reserves the right to cancel your booking and the applicable cancellation fees will be applied. All bank transfer fees are for your account. When you do the transfer, make sure to indicate this clearly to your bank.
If you cancel your booking the following fees apply:
- Up to 30 days prior to departure: your 25% deposit
- 29 to 15 days prior to departure: 50% of the tour costs
- 14 to 8 days prior to departure: 75% of the tour costs
- 7 to 0 days prior to the departure: 100% of the tour costs
You are entitled to a full refund in the case where your country of residence or South Africa impose travel bans due to Covid-19.
UpSouth Adventures reserves the right to cancel the tour up to 30 days prior to departure, if a minimum of 6 participants have not booked by that time (does not apply to self guided tours).
Before we cancel any tour, we will firstly offer the tour at an additional cost, depending on the number of participants. The second option will be to offer the tour without a tour guide on a motorcycle, but only with a tour guide in the back-up vehicle. In such a case, two of the participants will be supplied with a gps and routes. The third option will be to offer the tour without a back-up vehicle. In such a case, the participants will be supplied with luggage systems (ie. panniers/softbags) to carry their own luggage. If all customers don't agree to one of these options, UpSouth Adventures will refund the payment made to us in full. We will not be liable for any other costs, i.e. flight tickets, travel documents, vaccinations or other bookings made. Please take out travel insurance covering motorcycle travel, including a cancellation policy.
Sharing room participants: UpSouth Adventures cannot guarantee a room partner for every "Sharing Room" participant. We try our utmosts to accommodate our clients and find solutions/alternatives, but UpSouth Adventures cannot be held liable for the single room surcharge.
LIABILITY
UpSouth Adventures shall not be held accountable nor responsible for any accidents, illnesses, deaths, thefts or any other damage to your person or personal effects which occur during the tour, even if this leads to shortening your tour and/or extra costs for you. Any unforeseen circumstances including but not limited to war, illnesses, quarantine, weather, riots and other unforeseen reasons beyond the control of UpSouth Adventures and the consequences are for your own account. UpSouth Adventures shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these. By agreeing to these terms and conditions, you waive all rights to persecute us, either under South African or any other international law.